How fast can you collect my package?
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For same-day delivery service, we guarantee collection within 59 minutes of booking. For next-day and standard services, you can schedule a pickup time that suits you, typically within 2-4 hours of booking.
What items can I ship?
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We ship most items including documents, parcels, pallets, and freight. We also handle specialized items like fragile goods, temperature-controlled shipments, and ADR (hazardous materials) with proper certification. Prohibited items include illegal substances, weapons, and perishables without proper packaging.
Do I need to package my items?
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Yes, items should be properly packaged before collection. We recommend using sturdy boxes, bubble wrap for fragile items, and proper sealing. We also offer packaging services and materials for an additional fee if needed.
How do I track my package?
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Simply enter your tracking code on our tracking page. You'll receive real-time updates via SMS and email, and can view the complete delivery history including current location, estimated delivery time, and proof of delivery.
When will I receive my tracking code?
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Your tracking code is generated immediately upon booking and sent to your email and phone number. Once our driver collects your package, tracking becomes active and you can monitor its journey in real-time.
My tracking hasn't updated. What should I do?
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Tracking updates occur at key checkpoints. If your tracking hasn't updated for more than 24 hours, please contact our support team at 1-800-TRACKHUB or use our live chat. We'll investigate and provide you with the latest information.
How is shipping cost calculated?
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Shipping costs are based on several factors: service type (same-day, next-day, standard), package weight and dimensions, distance, and any special handling requirements. Use our quote calculator for an instant estimate.
Is insurance included in the price?
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Yes! All shipments include insurance coverage up to $500 at no extra cost. For higher-value items, additional insurance can be purchased at the time of booking for complete peace of mind.
Do you offer discounts for bulk shipping?
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Absolutely! We offer volume discounts for businesses and regular shippers. Contact our sales team to discuss custom pricing plans tailored to your shipping needs.
Do you ship internationally?
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Yes! We ship to over 200 countries worldwide. We handle all customs documentation and work with trusted international partners to ensure your package arrives safely and on time.
What documents do I need for international shipping?
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You'll need a commercial invoice, customs declaration, and potentially other documents depending on the destination country and item type. Our team will guide you through the process and help prepare all necessary paperwork.
How long does international shipping take?
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Delivery times vary by destination. Express international shipping typically takes 2-5 business days, while economy options take 7-14 business days. Customs clearance can add 1-3 days depending on the country.
